Public Complaints Of The Muar Municipal Council For 2015
|
No. |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
|
1 |
Complaints Received |
130 |
119 |
71 |
105 |
105 |
98 |
104 |
138 |
80 |
111 |
151 |
|
1212 |
|
2 |
Complaints Attended |
130 |
119 |
71 |
105 |
105 |
98 |
104 |
138 |
80 |
111 |
151 |
|
1212 |
|
3 |
Complaints Unresolved |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
0 |
Public Complaint Source Statistics for 2015
|
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
1 |
Telephone |
31 |
33 |
22 |
20 |
37 |
35 |
43 |
36 |
19 |
34 |
37 |
|
347 |
|
2 |
Complaint Counter |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
13 |
2 |
1 |
25 |
|
41 |
|
3 |
Correspondence |
9 |
3 |
4 |
1 |
10 |
2 |
8 |
6 |
3 |
4 |
12 |
|
62 |
|
4 |
Council Member |
20 |
17 |
1 |
18 |
6 |
1 |
10 |
15 |
14 |
13 |
11 |
|
126 |
|
5 |
|
1 |
12 |
0 |
0 |
0 |
0 |
2 |
7 |
4 |
2 |
2 |
|
30 |
|
6 |
Fax |
0 |
0 |
0 |
0 |
1 |
0 |
2 |
0 |
1 |
0 |
1 |
|
5 |
|
7 |
Meet the Clientele Day |
1 |
0 |
1 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
|
5 |
|
8 |
Public Complaint Bureau |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
1 |
0 |
|
4 |
|
9 |
Newspaper |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
0 |
|
10 |
Approach the Office |
46 |
39 |
31 |
37 |
25 |
44 |
23 |
51 |
30 |
39 |
34 |
|
399 |
|
11 |
|
21 |
15 |
12 |
29 |
23 |
16 |
15 |
9 |
7 |
17 |
29 |
|
193 |
|
TOTAL |
130 |
119 |
71 |
105 |
105 |
98 |
104 |
138 |
80 |
111 |
151 |
|
1212 |
|
Complaint Statistics According to Category For 2015
|
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
1 |
Refuse |
9 |
7 |
2 |
6 |
5 |
2 |
4 |
6 |
3 |
8 |
5 |
|
57 |
|
2 |
Ditch/ Drain |
17 |
15 |
16 |
16 |
19 |
12 |
13 |
18 |
18 |
15 |
39 |
|
198 |
|
3 |
Street |
24 |
17 |
7 |
26 |
12 |
7 |
17 |
13 |
6 |
20 |
25 |
|
174 |
|
4 |
Traffic Lights |
3 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
6 |
|
5 |
Trees |
33 |
29 |
17 |
28 |
24 |
21 |
20 |
36 |
24 |
18 |
26 |
|
276 |
|
6 |
Vehicles |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
0 |
|
7 |
MPM Personnel |
1 |
4 |
1 |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
|
8 |
|
8 |
Car Parking Bays |
1 |
4 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
|
6 |
|
9 |
Pests |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
|
2 |
|
10 |
Illegal Workshop |
1 |
3 |
0 |
0 |
1 |
0 |
2 |
2 |
0 |
1 |
1 |
|
11 |
|
11 |
Obstruction |
1 |
2 |
4 |
1 |
9 |
2 |
6 |
7 |
3 |
4 |
7 |
|
46 |
|
12 |
Public Facilities |
0 |
1 |
0 |
1 |
1 |
1 |
4 |
3 |
2 |
1 |
1 |
|
15 |
|
13 |
Shops |
2 |
5 |
2 |
2 |
4 |
6 |
1 |
1 |
4 |
1 |
6 |
|
34 |
|
14 |
Factories |
1 |
3 |
0 |
0 |
1 |
2 |
2 |
1 |
0 |
0 |
1 |
|
11 |
|
15 |
Centralised Septic/Sewage Tanks |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
|
1 |
|
16 |
Stall |
0 |
1 |
1 |
0 |
2 |
4 |
2 |
1 |
0 |
2 |
2 |
|
15 |
|
17 |
Bus Terminal |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
0 |
|
18 |
Private Residences |
9 |
9 |
6 |
1 |
3 |
7 |
6 |
6 |
2 |
13 |
5 |
|
67 |
|
19 |
Traders/Hawkers |
2 |
4 |
4 |
2 |
0 |
3 |
6 |
5 |
0 |
2 |
1 |
|
29 |
|
20 |
Animals |
6 |
5 |
8 |
9 |
10 |
9 |
7 |
13 |
9 |
18 |
16 |
|
110 |
|
21 |
Decorative Lights |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
1 |
|
22 |
Streetlights |
8 |
0 |
1 |
4 |
4 |
2 |
2 |
0 |
1 |
4 |
0 |
|
26 |
|
23 |
Cleanliness/ Hygiene |
5 |
4 |
0 |
5 |
5 |
12 |
4 |
16 |
7 |
3 |
12 |
|
73 |
|
24 |
Licence |
0 |
4 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
4 |
|
25 |
Advertisement Board |
2 |
2 |
0 |
2 |
4 |
3 |
5 |
6 |
1 |
1 |
2 |
|
28 |
|
26 |
Miscellaneous |
4 |
0 |
0 |
1 |
0 |
3 |
2 |
3 |
0 |
0 |
1 |
|
14 |
|
TOTAL |
130 |
119 |
71 |
105 |
105 |
98 |
104 |
138 |
80 |
111 |
151 |
|
1212 |
|
