Public Complaints Of The Muar Municipal Council For 2014
|
No. |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
|
1 |
Complaints Received |
45 |
52 |
46 |
66 |
116 |
64 |
86 |
83 |
123 |
136 |
173 |
124 |
1114 |
|
2 |
Complaints Attended |
45 |
52 |
46 |
66 |
116 |
64 |
86 |
83 |
123 |
136 |
173 |
124 |
1114 |
|
3 |
Complaints Unresolved |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Public Complaint Source Statistics for 2014
|
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
1 |
Telephone |
11 |
12 |
13 |
19 |
38 |
26 |
24 |
19 |
33 |
59 |
40 |
29 |
323 |
|
2 |
Complaint Counter |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
3 |
Correspondence |
4 |
8 |
12 |
17 |
13 |
5 |
5 |
14 |
12 |
7 |
5 |
2 |
110 |
|
4 |
Council Member |
0 |
0 |
0 |
1 |
26 |
6 |
18 |
16 |
33 |
8 |
22 |
11 |
141 |
|
5 |
|
9 |
9 |
4 |
2 |
5 |
4 |
4 |
2 |
5 |
13 |
3 |
2 |
62 |
|
6 |
Fax |
2 |
1 |
1 |
1 |
2 |
2 |
2 |
1 |
2 |
3 |
1 |
0 |
16 |
|
7 |
Meet the Clientele Day |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
7 |
1 |
0 |
8 |
|
8 |
Public Complaint Bureau |
2 |
1 |
0 |
4 |
0 |
0 |
0 |
2 |
3 |
2 |
0 |
0 |
14 |
|
9 |
Newspaper |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
|
10 |
Approach the Office |
17 |
21 |
16 |
22 |
32 |
21 |
29 |
28 |
35 |
35 |
39 |
37 |
332 |
|
11 |
|
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
62 |
43 |
107 |
|
TOTAL |
45 |
52 |
46 |
66 |
116 |
64 |
86 |
83 |
123 |
136 |
173 |
124 |
1114 |
|
Public Complaint By Categories 2014
|
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
|
1 |
Refuse |
0 |
0 |
1 |
0 |
0 |
2 |
6 |
5 |
2 |
5 |
5 |
5 |
31 |
|
2 |
Ditch/ Drain |
8 |
4 |
9 |
10 |
15 |
9 |
16 |
10 |
19 |
23 |
34 |
18 |
175 |
|
3 |
Street |
6 |
2 |
3 |
11 |
23 |
7 |
16 |
17 |
27 |
12 |
23 |
20 |
167 |
|
4 |
Traffic Lights |
0 |
1 |
0 |
1 |
0 |
1 |
0 |
1 |
0 |
3 |
2 |
4 |
13 |
|
5 |
Trees |
12 |
9 |
5 |
5 |
34 |
14 |
21 |
21 |
27 |
40 |
41 |
24 |
253 |
|
6 |
Vehicles |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
7 |
MPM Personnel |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
|
8 |
Car Parking Bays |
1 |
3 |
0 |
1 |
2 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
9 |
|
9 |
Pests |
0 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
|
10 |
Illegal Workshop |
1 |
0 |
2 |
1 |
2 |
0 |
0 |
1 |
1 |
0 |
1 |
1 |
10 |
|
11 |
Obstruction |
3 |
7 |
3 |
1 |
7 |
1 |
4 |
1 |
4 |
5 |
1 |
8 |
45 |
|
12 |
Public Facilities |
0 |
0 |
1 |
1 |
2 |
2 |
1 |
2 |
10 |
0 |
10 |
2 |
31 |
|
13 |
Shops |
0 |
2 |
2 |
5 |
2 |
0 |
2 |
2 |
3 |
4 |
12 |
4 |
38 |
|
14 |
Factories |
3 |
4 |
2 |
0 |
4 |
1 |
0 |
2 |
2 |
3 |
3 |
2 |
26 |
|
15 |
Centralised Septic/Sewage Tanks |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
3 |
|
16 |
Stalls |
0 |
0 |
0 |
3 |
4 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
7 |
|
17 |
Bus Terminal |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
18 |
Private Residences |
1 |
4 |
3 |
4 |
0 |
2 |
3 |
3 |
10 |
13 |
10 |
13 |
66 |
|
19 |
Traders/Hawkers |
3 |
3 |
1 |
6 |
4 |
5 |
5 |
0 |
3 |
0 |
5 |
0 |
35 |
|
20 |
Animals |
2 |
6 |
8 |
8 |
6 |
5 |
5 |
6 |
1 |
8 |
11 |
9 |
75 |
|
21 |
Decorative Lights |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
|
22 |
Streetlights |
0 |
0 |
0 |
0 |
2 |
2 |
1 |
0 |
6 |
3 |
4 |
6 |
24 |
|
23 |
Cleanliness/ Hygiene |
4 |
3 |
2 |
4 |
5 |
11 |
5 |
10 |
2 |
14 |
4 |
2 |
66 |
|
24 |
Licence |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
25 |
Advertisement Board |
1 |
2 |
1 |
3 |
3 |
2 |
2 |
2 |
3 |
2 |
5 |
3 |
28 |
|
26 |
Miscellaneous |
0 |
0 |
0 |
1 |
1 |
0 |
0 |
0 |
1 |
0 |
2 |
1 |
6 |
|
TOTAL |
45 |
52 |
46 |
66 |
116 |
64 |
86 |
83 |
123 |
136 |
173 |
124 |
1114 |
|
