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Public Complaints Of The Muar Municipal Council For 2017

No.

 

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sept

Oct

Nov

Dec

Total

1

 Complaints  Received

130

145

144

124

148

128

214

250

171

157

 

 

2

 Complaints  Attended

130

145

144

124

148

128

214

250

171

157

 

 

 

3

 Complaints  Unresolved

0

0

0

0

0

0

0

0

0

0

 

 

 

 

Remark : * Data is being updated

 

Public Complaint Source Statistics for 2017

No

Description

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sept

Oct

Nov

Dec

Total

1

Telephone

29

28 28 123 42 29 46 48 44 28      

2

Complaint Counter

2

0 0 3 1 0 3 0 1 0      

3

Correspondence

8

9 7 4 7 11 11 9 6 4      

4

Council Member

1

5 0 1 3 3 15 10 3 13      

5

E-mail

6

6 1 2 4 1 0 4 1 9      

7

Meet the Clientele Day

0

0

0

0

2

0

0

0 0 0      

8

Public Complaint Bureau

0

0

0

0

0 0 0 0 0 0      

9

Newspaper

0

0 0 0 0 0 0 0 0 0      

10

Approach the Office

42

48 48 37 36 27 59 68 50 45      
11    Whatsapp 42 49 60 54 55 56 80 111 66 58      

TOTAL

130

145 144 124 148 128 214 250 171 157      

 

Complaint Statistics According to Category For 2017

No

Description

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sept

Oct

Nov

Dec

Total

1

Refuse

1

8 6 1 1 3 4 11 2 1    

 

2

Ditch/ Drain

19

22 18 10 23 18 37 90 24 27    

 

3

Street

14

26 18 13 12 16 31 24 16 22    

 

4

Traffic Lights

3

0 1 0 0 2 2 2 4 1    

 

5

Trees

28

36 48 43 33 29 37 38 44 47    

 

6

Vehicles

5

3 0 1 0 1 4 1 4 4    

 

7

MPM Personnel

0

0 0 0 0 0 0 0 0 0      

8

Car Parking Bays

2

1 3 0 0 0 0 0 0 0      

9

Pests

0

0 0 0 0 0 0 0 0 0      

10

Illegal Workshop

4

0 0 3 2 5 0 0 1 1      

11

Obstruction

2

2 6 2 4 4 6 10 6 10      

12

Public Facilities

5

1 1 7 5 5 11 2 4 8      

13

Shops

1

3 1 6 2 1 2 0 4 0      

14

Factories

2

2 0 0 1 1 0 1 0 0      

15

Centralised Septic/Sewage Tanks

0

0 0 0 0 0 0 0 0 0      

16

Stalls

0

1 1 0 0 0 0 0 0 0      

17

Bus Terminal

0

0 0 0 1 0 0 0 0 0      

18

Private Residences

5

7 6 2 0 7 10 3 4 5      

19

Traders/Hawkers

1

0 0 4 4 4 4 4 1 0      

20

Animals

9

12 11 14 12 9 22 22 23 13      

21

Decorative Lights

1

0 0 0 0 0 0 0 0 0      

22

Streetlights

6

3 7 4 6 4 10 7 5 3      

23

Cleanliness/ Hygiene

8

6 10 5 20 3 18 10 9 7      

24

Licence

0

0 0 0 0 0 0 0 0 0      

25

Advertisement Board

0

2 1 2 6 7 0 2 4 0      

26

Miscellaneous

14

10 6 7 16 9 16 23 16 8      

TOTAL

130 145 144 124 148 128 214 250 171 157