Public Complaints Of The Muar Municipal Council For 2017
No. |
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
1 |
Complaints Received |
130 |
145 |
144 |
124 |
148 |
128 |
214 |
250 |
171 |
157 |
|
|
|
2 |
Complaints Attended |
130 |
145 |
144 |
124 |
148 |
128 |
214 |
250 |
171 |
157 |
|
|
|
3 |
Complaints Unresolved |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
|
Remark : * Data is being updated
Public Complaint Source Statistics for 2017
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
1 |
Telephone |
29 |
28 | 28 | 123 | 42 | 29 | 46 | 48 | 44 | 28 | |||
2 |
Complaint Counter |
2 |
0 | 0 | 3 | 1 | 0 | 3 | 0 | 1 | 0 | |||
3 |
Correspondence |
8 |
9 | 7 | 4 | 7 | 11 | 11 | 9 | 6 | 4 | |||
4 |
Council Member |
1 |
5 | 0 | 1 | 3 | 3 | 15 | 10 | 3 | 13 | |||
5 |
6 |
6 | 1 | 2 | 4 | 1 | 0 | 4 | 1 | 9 | ||||
7 |
Meet the Clientele Day |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 | 0 | 0 | |||
8 |
Public Complaint Bureau |
0 |
0 |
0 |
0 |
0 | 0 | 0 | 0 | 0 | 0 | |||
9 |
Newspaper |
0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
10 |
Approach the Office |
42 |
48 | 48 | 37 | 36 | 27 | 59 | 68 | 50 | 45 | |||
11 Whatsapp | 42 | 49 | 60 | 54 | 55 | 56 | 80 | 111 | 66 | 58 | ||||
TOTAL |
130 |
145 | 144 | 124 | 148 | 128 | 214 | 250 | 171 | 157 |
Complaint Statistics According to Category For 2017
No |
Description |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Total |
1 |
Refuse |
1 |
8 | 6 | 1 | 1 | 3 | 4 | 11 | 2 | 1 |
|
||
2 |
Ditch/ Drain |
19 |
22 | 18 | 10 | 23 | 18 | 37 | 90 | 24 | 27 |
|
||
3 |
Street |
14 |
26 | 18 | 13 | 12 | 16 | 31 | 24 | 16 | 22 |
|
||
4 |
Traffic Lights |
3 |
0 | 1 | 0 | 0 | 2 | 2 | 2 | 4 | 1 |
|
||
5 |
Trees |
28 |
36 | 48 | 43 | 33 | 29 | 37 | 38 | 44 | 47 |
|
||
6 |
Vehicles |
5 |
3 | 0 | 1 | 0 | 1 | 4 | 1 | 4 | 4 |
|
||
7 |
MPM Personnel |
0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
8 |
Car Parking Bays |
2 |
1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
9 |
Pests |
0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
10 |
Illegal Workshop |
4 |
0 | 0 | 3 | 2 | 5 | 0 | 0 | 1 | 1 | |||
11 |
Obstruction |
2 |
2 | 6 | 2 | 4 | 4 | 6 | 10 | 6 | 10 | |||
12 |
Public Facilities |
5 |
1 | 1 | 7 | 5 | 5 | 11 | 2 | 4 | 8 | |||
13 |
Shops |
1 |
3 | 1 | 6 | 2 | 1 | 2 | 0 | 4 | 0 | |||
14 |
Factories |
2 |
2 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | |||
15 |
Centralised Septic/Sewage Tanks |
0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
16 |
Stalls |
0 |
1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
17 |
Bus Terminal |
0 |
0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | |||
18 |
Private Residences |
5 |
7 | 6 | 2 | 0 | 7 | 10 | 3 | 4 | 5 | |||
19 |
Traders/Hawkers |
1 |
0 | 0 | 4 | 4 | 4 | 4 | 4 | 1 | 0 | |||
20 |
Animals |
9 |
12 | 11 | 14 | 12 | 9 | 22 | 22 | 23 | 13 | |||
21 |
Decorative Lights |
1 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
22 |
Streetlights |
6 |
3 | 7 | 4 | 6 | 4 | 10 | 7 | 5 | 3 | |||
23 |
Cleanliness/ Hygiene |
8 |
6 | 10 | 5 | 20 | 3 | 18 | 10 | 9 | 7 | |||
24 |
Licence |
0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
25 |
Advertisement Board |
0 |
2 | 1 | 2 | 6 | 7 | 0 | 2 | 4 | 0 | |||
26 |
Miscellaneous |
14 |
10 | 6 | 7 | 16 | 9 | 16 | 23 | 16 | 8 | |||
TOTAL |
130 | 145 | 144 | 124 | 148 | 128 | 214 | 250 | 171 | 157 |